1. Who we are
Farm Mesh ("we", "us", "our") operates the website farm-mesh.com and the associated hardware and firmware products. References to "you" or "your" mean any visitor to this website or customer of our products and services.
For the purposes of UK and EU data protection law, Farm Mesh is the data controller for personal data collected through this website and our support channels.
2. Data we collect
We may collect the following categories of personal data:
- Contact data — name and email address when you contact support or sign up for updates.
- Order data — shipping address, billing address, and purchase history if you buy hardware from us.
- Usage data — pages visited, browser type, and approximate location (country level) from server logs. This data is anonymised after 30 days.
- Support correspondence — messages you send us via email or the support form.
Sensor telemetry and farm data generated by your Farm Mesh nodes is stored on our servers for a maximum of 48 hours, after which it is automatically deleted.
3. How we use your data
We use collected data to:
- Respond to support requests and warranty claims.
- Process and fulfil hardware orders.
- Send product updates or security notices (you may unsubscribe at any time).
- Improve website performance and diagnose technical issues.
- Comply with legal obligations.
We rely on legitimate interests for website analytics and on contract performance for order processing. Where we send marketing, we rely on your consent.
4. Where data is stored
This website and its web server are hosted on Hetzner Online GmbH infrastructure within the European Union (Germany). All data we hold about you is stored within the EU/EEA.
If we ever transfer data outside the EEA we will ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
5. Sharing & disclosure
We do not sell, rent, or trade your personal data. We share data only in the following limited circumstances:
- Service providers — e.g. payment processors or shipping couriers, under data processing agreements.
- Legal obligations — if required by law, court order, or to protect the rights of Farm Mesh or others.
- Business transfer — if Farm Mesh is acquired or merged, your data may transfer to the successor entity under the same protections.
6. Cookies
This website uses only essential cookies required for it to function (e.g. session state). We do not use advertising, tracking, or analytics cookies from third parties. No consent banner is required for strictly necessary cookies.
If we introduce optional cookies in future, we will update this policy and present a consent choice.
7. Data retention
We retain personal data only as long as necessary:
- Support correspondence — 3 years from last contact.
- Order records — 7 years (UK/EU accounting obligations).
- Anonymised server logs — 30 days, then automatically purged.
8. Your rights
Under UK GDPR and EU GDPR you have the right to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request erasure of your data ("right to be forgotten") where no legal basis overrides.
- Object to or restrict certain processing.
- Data portability — receive your data in a structured, machine-readable format.
- Withdraw consent at any time (where processing is based on consent).
To exercise any of these rights, email us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local supervisory authority in the EU.
9. Security
We implement appropriate technical and organisational measures to protect personal data — including TLS encryption in transit, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we take our obligations seriously.
10. Children's privacy
Our website and products are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have done so, please contact us immediately and we will delete the data.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the revised policy. For material changes we will place a notice on the homepage.
12. Contact us
If you have any questions about this policy or how we handle your data, please contact:
Farm Mesh
[email protected]